CUSTOMER.IO VS. BREVO

Scale up
from Brevo

See why Brevo customers are making the switch to Customer.io for a truly unified, multi-channel engagement platform. Our data-first approach gives you unrestricted access to your own data, so you can build seamless campaigns across email, in-app, push, SMS, and webhooks—all in one workflow. Optimize performance with random cohort testing and personalize messaging with multi-split branching to make every interaction relevant and impactful.

Not interested in a demo?

FEATURES

Top reasons companies choose us over Brevo

Customer.io Brevo
Customized multi-split branching
In-app messaging
Random cohort testing
Custom Objects
SOC-2 and HIPAA Compliance

Cost predictability:

Straightforward and predictable pricing that is designed to scale alongside your business. Know what you are committing to from Day 1.

All your data, without limits:

Grow your data without limits. Acquire vast amounts of audience and non-email data, without any extra charges.

In-house support

Based in over 36 countries across 6 continents, Customer.io provides dedicated, in-house support matched to your timezone for seamless collaboration.

Scale, flex, and innovate

99.98%

99%

Platform uptime

Customer satisfaction score

Designed for universal usability, our platform minimizes operational overhead, ensuring maximum ROI for brands of all sizes.

5B+

56B

Daily API calls

Messages sent in 2024

7.3B+

24/5

Webhooks sent in 2024

Global support coverage

KEY DIFFERENTIATORS

How Customer.io wins

Data your way

Customer.io seamlessly integrates with your existing tech stack, bringing data in and sending it back out to your other tools. This ensures smooth data activation across all your lifecycle and growth marketing campaigns.

Custom objects

Unlock powerful features like custom objects in Customer.io to activate and leverage your data without limits. Unlike Brevo, which lacks custom objects, our platform empowers you to build truly data-driven campaigns.

Security and compliance

With SOC-2 and HIPAA compliance, Customer.io ensures that your data—and your customers’ data—remains secure. This is especially crucial for businesses in data-sensitive industries.

CUSTOMERS LOVE US

Preferred byproduct-led companies

Due to our highly regulated industry, our vendor options are limited. We really appreciate that Customer.io offers the additional layer of HIPAA privacy protections, which is great for our needs.

Emily Pope

Manager

Customer.io is the most intuitive and robust omnichannel messaging platform I’ve ever used. They beat the competition out of the water

Alex MacCaw

Manager

A big reason we chose to go with Customer.io is your ability to let us own our own data.

Ido Schachter

Manager

Security you can trust

Stay compliant with GDPR, HIPAA, SOC 2 Type II, CCPA, and other regulations. 

Set rules to proactively block restricted personal data.

Keep data safe by restricting access by user role.

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