Catch and keep users' attention with eye-popping texts. Show your customers you actually know them based on their actions and preferences.
Re-engage users: Offer limited-edition discounts and promotions based on real-time behavior to give users a reason to return.
Improve onboarding: Incorporate SMS into your onboarding campaign to accelerate new user adoption and help users gain value quickly.
Send reminders: Keep customers informed about time-sensitive updates they shouldn’t miss, increasing engagement.
Make messages pop: Enhance your SMS with images, videos, and GIFs, making your messages more visually appealing and engaging.
More channels, higher conversions
Scale without limits
Easily create multi-channel campaigns all within the same visual workflow builder. Simply drag and drop SMS into your existing workflow to get started.
Send unlimited SMS using the same tool as your emails (and all other channels). Included in your package and at no extra cost beyond what your SMS provider charges.
SMS features
Unlimited SMS
Send unlimited non-email messages on all plans
MMS
Add images, videos, and GIFs to enhance messages
WhatsApp
Send WhatsApp messages through Twilio
SMS providers
Twilio by default or third-party providers via webhooks
Compliance
Ensure GDPR, AICPA, HIPAA, and CCPA compliance
Dynamic content
Use Liquid to personalize your messages
Time windows
Send messages in specific time ranges (staying TCPA compliant)
Short code support
Short codes are synced within Customer.io
Test sends
Ensure your SMS works by sending test messages
A/B testing
Optimize messages and monitor performance
Analytics + metrics
Gain insight into audience behavior to improve success
Queue drafts
QA messages and conditions before anything is sent live
CUSTOMERS LOVE US
Preferred byproduct-led companies
Customer.io enabled us to start experimenting with SMS as a channel for re-engaging dormant audiences. We saw a 3X uplift in dormant resurrection when we leveraged SMS over push or email.
Hamish Elmslie
Chief Operating Officer
We use all channels in our campaigns, when it makes sense to do so. Last month we sent over 11M emails, over 5M push notifications, almost 1M in-app messages, and almost 100,000 SMS messages from Customer.io.
Diego Schocher
Business Architect
We have been using Customer.io since 2015, and it is a flexible and powerful platform. We can create customized campaigns based on how often our users walk their dogs, which makes our messaging more effective for us and our sponsors.
